Effective from 18 October 2026
This is a translation. The original is the Czech version, which prevails in case of any discrepancy.
1. Who We Are
1.1. The GymRoom Průhonice branch, located at Hlavní 19/19, 252 43 Průhonice, is operated by PrivateGR s.r.o., Company ID (IČO): 29765307, with its registered office at Korunní 2569/108, Vinohrady, 101 00 Prague 10, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 451188 (hereinafter referred to as the "Operator"). You enter into a short-term gym rental contract with the Operator.
1.2. The website gymroom.cz, the reservation system, user accounts, credits, and vouchers are operated by GymRoom CZ s.r.o., Company ID (IČO): 21136947, with its registered office at Kurzova 2222/16, Stodůlky, 155 00 Prague 5, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 397263 (hereinafter referred to as "GymRoom"). You enter into a contract regarding the user account, credits, and vouchers with GymRoom. GymRoom accepts payments for reservations on behalf of and for the account of the Operator.
1.3. Contact for both the Operator and GymRoom: info@gymroom.cz, +420 732 425 971.
1.4. Under Section 1751 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), these terms and conditions govern the relationship between you (hereinafter referred to as the "Client"), the Operator, and GymRoom. The branch operating rules form an integral part of the contract. The contract is concluded in Czech. The English and Ukrainian versions of the terms, rules and forms are translations; in case of any discrepancy, the Czech version prevails. The relationship is governed by Czech law. This does not deprive the consumer of the protection afforded by the mandatory laws of the country of their habitual residence.
1.5. By confirming a reservation or purchase, you confirm that you have read and agree to these terms and conditions and the operating rules.
2. Age of the Client
2.1. A reservation can only be made and a user account can only be created by a person over 18 years of age. By confirming the reservation, the Client declares that they are over 18 years old. Neither the Operator nor GymRoom verifies age and relies on the Client's declaration.
2.2. A person aged 15 to 17 may use the gym independently only with the written consent of a legal representative, sent in advance to info@gymroom.cz using the GymRoom form: Legal Representative Consent (downloadable PDF). In this form, the legal representative confirms that the minor is medically fit for exercise and that they have independently assessed the minor's unsupervised use of the gym. The legal representative is liable for any damage caused by the minor.
2.3. A person under 15 years of age, or a person aged 15 to 17 without consent pursuant to Clause 2.2, may enter the gym only when accompanied by the adult who made the reservation. This person must supervise the minor at all times and is responsible for them.
3. User Account
3.1. A reservation can be made with or without an account. Provide truthful information during registration and reservation, and update it in the event of any changes.
3.2. Protect your account credentials and do not disclose them to third parties.
3.3. GymRoom may cancel an account if you do not use it for more than 24 months, or pursuant to Clause 8.8.
3.4. The account may not be available continuously, particularly due to system maintenance.
4. Credits and Vouchers
4.1. Credits and vouchers are issued by GymRoom. 1 credit equals 1 CZK. Credits can be used to pay for reservations and other services at all GymRoom branches. Branches accept them on the basis of a contract with GymRoom.
4.2. You can acquire credits by topping up your account, activating a voucher, as a bonus, or as a refund upon timely cancellation of a reservation.
4.3. Both credits and vouchers are valid for 12 months from the date of crediting to the account (or from the date of purchase in the case of a voucher), unless stated otherwise in the offer. After the expiration date, they expire without compensation.
4.4. Credits cannot be transferred to another account or exchanged for money, except in cases of withdrawal pursuant to Clause 4.6 and account cancellation pursuant to Clause 8.8.
4.5. A voucher is redeemed by the recipient by entering the code in their account. Vouchers for personal training sessions can be redeemed with the trainers listed in the voucher offer.
4.6. A consumer may cancel a credit top-up and voucher purchase without stating a reason within 14 days of payment. Simply send a notice to info@gymroom.cz; you may use the contract withdrawal form (downloadable PDF). Within 14 days, GymRoom will refund the amount for credits or vouchers that you have not used up to that point, using the same payment method you used. Credits obtained through reservation cancellation or as a bonus cannot be refunded.
5. Reservation and Payment
5.1. You reserve the gym via the reservation system on the gymroom.cz website in 15-minute blocks, with a minimum duration of 30 minutes (2 blocks).
5.2. The price is governed by the branch's price list displayed during the reservation process. Prices are final.
5.3. Payment can be made by card via the Comgate a.s. payment gateway or using credits. GymRoom accepts payments for reservations on behalf of and for the account of the Operator. We will send the receipt to your email.
5.4. The rental contract is concluded upon payment of the reservation. A confirmation will be sent by email, and the access code will be sent no later than one hour before the start of the reservation.
5.5. The gym rental is a leisure service provided on a specific date. Therefore, it is not possible to withdraw from the rental contract without giving a reason (Section 1837(j) of the Civil Code). The same applies to personal training sessions and group classes scheduled for a specific date and time.
6. Cancellation and Modification of Reservations
6.1. You can cancel a reservation in your account no later than 24 hours before its start. The price will be refunded in credits with a validity of 12 months.
6.2. In case of later cancellation or failure to use the reservation, the price is not refunded. Late arrival or early departure does not entitle you to a discount.
6.3. If the Operator is unable to provide the rental, for example due to a breakdown, accident, or intervention of a third party, it will cancel the reservation or offer an alternative time. The Client may choose a full refund of the price, issued using the same payment method used for the purchase.
6.4. Personal training sessions and group classes can be cancelled or rescheduled no later than 24 hours in advance, and the price will be refunded in credits. In case of later cancellation, the price is not refunded.
7. Use of the Gym
7.1. You may only use the gym during your reserved time slot. Changing, showering, and tidying up must all be completed before the end of the slot. For each additional 15-minute block commenced, the Operator may charge an additional fee in accordance with the price list.
7.2. Up to 3 persons including the Client may be in the gym simultaneously under the base reservation price. For an additional fee of CZK 100 per reservation, 2 additional persons may attend, up to a total maximum of 5 persons. The Client may also bring their own trainer or clients; these count towards the total number of persons.
7.3. The access code is intended solely for the Client and their guests within the reservation. You must not share it with other persons or sublease the gym.
7.4. Inspect the premises and equipment upon arrival. Report any damage, missing equipment, or mess immediately to +420 732 425 971 or info@gymroom.cz, preferably with a photograph. If nothing is reported, it is deemed that you took over the premises in good order.
7.5. Smoking, consuming alcohol or other addictive substances, entering under their influence, bringing animals, handling open flames, and recording pornographic content are strictly prohibited in the gym.
7.6. Observe quiet hours from 22:00 to 06:00, the branch operating rules, and instructions from the Operator.
7.7. Leave the premises in their original condition and return all equipment to its designated place.
7.8. The branch is monitored by a CCTV system with video and audio recording. Details can be found in the privacy policy.
8. Safety and Liability
8.1. The gym is self-service, unattended, and without supervision. The Client exercises at their own risk and is solely responsible for their choice of exercises, load, and equipment usage.
8.2. The Client declares that they are medically fit to exercise. In case of health problems, they will consult a physician before exercising. If they feel unwell during exercise, they will stop exercising immediately.
8.3. The Client is responsible for the safety and conduct of their guests and for any damage they cause. The Client is also responsible for supervising any minors they bring along.
8.4. Neither the Operator nor GymRoom is liable for injury or other harm caused by Clients or their guests to themselves, in particular through improper or careless exercise, using equipment contrary to its intended purpose, or violating these terms and conditions or the operating rules.
8.5. Report any injury or accident immediately to +420 732 425 971. In life-threatening emergencies, call 112 or 155.
8.6. The gym has no guarded storage facilities. Keep any items you bring with you under your own supervision and do not bring valuables.
8.7. The Client shall compensate for any damage to the premises and equipment caused by them or their guests. If the gym cannot be rented out as a result, the Client shall also compensate for lost rental income for that period.
8.8. In the event of a gross breach of these terms and conditions or the operating rules, the Operator may terminate the rental with immediate effect without a refund and refuse further reservations. In such a case, GymRoom may terminate the Client's account. Any unused and still valid credits purchased with money will be refunded.
8.9. The provisions of this section do not exclude or limit liability to the extent not permitted by law.
9. Defects and Complaints
9.1. If the gym or equipment is not in good order, report the defect without undue delay, preferably on the spot with a photograph, to info@gymroom.cz or +420 732 425 971.
9.2. If the defect limits the use of the premises, you are entitled to a reasonable discount. If it prevents use completely, you are entitled to a refund using the same payment method you used.
9.3. We will acknowledge receipt of the complaint by email and resolve it within 30 days at the latest. Details are governed by the complaints procedure.
9.4. You are not entitled to rights from defective performance if the defect was caused by the Client or their guests.
10. Out-of-Court Dispute Resolution
10.1. We handle complaints at info@gymroom.cz.
10.2. The Czech Trade Inspection Authority (Česká obchodní inspekce), www.adr.coi.cz, is competent for the out-of-court resolution of consumer disputes. Supervision of compliance with consumer protection obligations is carried out by the Czech Trade Inspection Authority, www.coi.cz.
11. Final Provisions
11.1. For each reservation and purchase, the version of the terms and conditions in effect at the moment of their confirmation applies.
11.2. Changes to the terms and conditions concerning the account, credits, and vouchers will be notified by GymRoom by email at least 14 days before their effective date. If you disagree with the change, you may cancel your account before that date.
11.3. Written form includes email.
11.4. If any provision is invalid, the remaining provisions remain valid.
11.5. These terms and conditions are effective from 18 October 2026.
Downloadable Forms
- Contract Withdrawal Form (PDF) – for withdrawing from a credit or voucher purchase pursuant to Clause 4.6.
- Legal Representative Consent (PDF) – for clients aged 15 to 17 pursuant to Clause 2.2.
- Complaint Form (PDF) – for complaints under the branch's complaints procedure.
You can fill out the form directly in the PDF or print it out and send it to info@gymroom.cz.
Czech originals of the forms: withdrawal · legal guardian's consent · complaint.