Effective from 18 October 2026
This is a translation. The original is the Czech version, which prevails in case of any discrepancy.
1. Who We Are
1.1. The GymRoom Smíchov branch, located at Plzeňská 488/39, 150 00 Prague 5, is operated by Dio Gym Smíchov, s.r.o., IČO 29510422, with its registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 447148 (hereinafter the "operator"). You enter into a short-term gym rental contract with the operator.
1.2. The website gymroom.cz, reservation system, user accounts, credits, and vouchers are operated by GymRoom CZ s.r.o., IČO 21136947, with its registered office at Kurzova 2222/16, Stodůlky, 155 00 Prague 5, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 397263 (hereinafter "GymRoom"). You enter into a contract regarding the user account, credits, and vouchers with GymRoom. GymRoom collects payments for reservations on behalf of and for the account of the operator.
1.3. Contact for both the operator and GymRoom: info@gymroom.cz, +420 732 425 971.
1.4. Under Section 1751 of Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code"), these terms and conditions govern the relations between you (hereinafter the "client"), the operator, and GymRoom. The branch's operating rules also form an integral part of the contract. The contract is concluded in Czech. The English and Ukrainian versions of the terms, rules and forms are translations; in case of any discrepancy, the Czech version prevails. The relationship is governed by Czech law. This does not deprive consumers of the protection granted to them by the mandatory laws of their country of residence.
1.5. By confirming a reservation or purchase, you confirm that you have read and agreed to these terms and conditions and the operating rules.
2. Client Age
2.1. Only individuals over 18 years of age may create a user account and make a reservation. By confirming a reservation, the client declares that they are over 18 years old. Neither the operator nor GymRoom verifies age and they rely on the client's declaration.
2.2. Individuals aged 15 to 17 may use the gym unaccompanied only with the written consent of a legal guardian submitted in advance to info@gymroom.cz using the GymRoom form: Legal Guardian Consent (PDF download). In this form, the legal guardian confirms that the minor is medically fit for exercise and that the guardian has personally assessed the minor's ability to use the gym unsupervised. The legal guardian is responsible for any damage caused by the minor.
2.3. Individuals under 15 years of age, or individuals aged 15 to 17 without consent pursuant to Article 2.2, may only enter the gym accompanied by the adult who made the reservation. This adult must supervise them at all times and assumes full responsibility for them.
3. User Account
3.1. Reservations can be made with or without an account. Please provide accurate details during registration and booking, and update them whenever changes occur.
3.2. Protect your account access credentials and do not share them with third parties.
3.3. GymRoom may terminate an account if it has not been used for more than 24 months, or pursuant to Article 8.8.
3.4. Continuous availability of the user account is not guaranteed, particularly due to necessary system maintenance.
4. Credits and Vouchers
4.1. Credits and vouchers are issued by GymRoom. 1 credit equals 1 CZK. Credits may be used to pay for reservations and other services across all GymRoom branches. Branches accept them pursuant to their agreement with GymRoom.
4.2. Credits can be obtained by topping up your account, redeeming a voucher, as a bonus, or as a refund for timely cancellation of a reservation.
4.3. Credits and vouchers are valid for 12 months from the date of crediting to your account (or from the date of purchase in the case of vouchers), unless stated otherwise in the offer. Once expired, they are forfeited without compensation.
4.4. Credits cannot be transferred to another account or redeemed for cash, except in cases of withdrawal pursuant to Article 4.6 and account cancellation pursuant to Article 8.8.
4.5. The recipient can redeem a voucher by entering its code into their account. Personal training vouchers can be redeemed with the trainers specified in the voucher offer.
4.6. A consumer may withdraw from a credit top-up or voucher purchase without stating any reason within 14 days of payment. Simply send a notice to info@gymroom.cz; you may use the Contract Withdrawal Form (PDF download). GymRoom will refund the amount for unused credits or vouchers within 14 days using the same payment method you used. Credits received from cancelled reservations or as bonuses are non-refundable.
5. Reservations and Payment
5.1. You reserve the gym via the booking system on gymroom.cz in 15-minute blocks, with a minimum booking duration of 30 minutes (2 blocks).
5.2. The price is determined by the branch's price list displayed during booking. All prices are final.
5.3. Payment can be made by card via the Comgate a.s. payment gateway or using credits. Payments for reservations are collected by GymRoom on behalf of and for the account of the operator. A receipt will be sent to you by email.
5.4. The rental contract is concluded upon payment of the reservation. Confirmation is sent by email, and the access code is delivered at the latest one hour prior to the reservation start time.
5.5. Gym rental is a leisure service provided on a specific date and time. Therefore, there is no right of withdrawal from the rental contract without stating a reason (Section 1837(j) of the Civil Code). The same applies to scheduled training sessions and classes.
6. Cancellation and Modification of Reservations
6.1. You may cancel a reservation in your account up to 24 hours prior to its start time. The amount will be refunded in credits with a 12-month validity.
6.2. In case of late cancellation or a no-show, the price will not be refunded. Late arrival or early departure does not entitle you to any discount.
6.3. If the operator cannot provide the rental, for example due to a malfunction, accident, or third-party interference, it will cancel the reservation or offer an alternative time slot. The client may choose a full refund via the original payment method.
6.4. Personal training sessions and classes may be cancelled or rescheduled up to 24 hours in advance; the price will be refunded in credits. Late cancellations are not refunded.
7. Use of the Gym
7.1. You may only use the gym for the duration of your reservation. Changing, showering, and tidying up must all be completed before your reservation time expires. For each started additional 15-minute block, the operator may charge an extra fee according to the price list.
7.2. The reservation price covers a maximum of 3 persons in the gym at the same time, including the client. For an additional fee of 100 CZK per reservation, up to 2 additional persons may join, bringing the total maximum to 5 persons. The client may also bring their own personal trainer or their own clients; they count towards the total number of persons.
7.3. The access code is intended exclusively for the client and their guests within the scope of the reservation. You must not share it with other persons or sublet the gym space.
7.4. Upon arrival, inspect the premises and equipment. Any damage, missing equipment, or mess must be reported immediately to +420 732 425 971 or info@gymroom.cz, ideally with photos. If nothing is reported, the space is deemed to have been handed over in proper condition.
7.5. Smoking, consuming alcohol or other addictive substances, entering under their influence, bringing animals, handling open flames, and creating recordings with pornographic content are strictly prohibited on the premises.
7.6. Please observe night-time quiet hours between 22:00 and 6:00, the branch operating rules, and the instructions of the operator.
7.7. Leave the premises in their original condition and return all equipment to its designated place.
7.8. The branch is monitored by a CCTV system with video and audio recording. Details can be found in the privacy policy.
8. Safety and Liability
8.1. The gym is self-service, unmanned, and unsupervised. Clients exercise at their own risk and are solely responsible for their choice of exercises, load, and equipment usage.
8.2. The client declares that they are in suitable physical condition for exercise. In case of health problems, consult a physician prior to exercising. If feeling unwell during a workout, cease exercising immediately.
8.3. The client is responsible for the safety and conduct of their guests and for any damage they cause. The client is also responsible for supervising any minors they bring along.
8.4. Neither the operator nor GymRoom shall be liable for injury or any other harm sustained by the client or their guests through their own actions, notably through incorrect or careless exercise, using equipment contrary to its intended purpose, or breaching these terms or the operating rules.
8.5. Report any injury or accident immediately to +420 732 425 971. In case of a life-threatening emergency, call 112 or 155.
8.6. The gym does not offer guarded storage. Keep personal belongings brought onto the premises under your own supervision and do not bring valuables.
8.7. The client shall compensate for any damage to the premises and equipment caused by them or their guests. If the gym cannot be rented out as a result, the client will also compensate for the lost rental income during that period.
8.8. In the event of a gross violation of these terms or the operating rules, the operator may terminate the rental with immediate effect without a refund and refuse future reservations. In such cases, GymRoom may close the client's account. Any unused and still valid credits purchased with money will be refunded to the client.
8.9. The provisions of this section do not exclude or limit liability to the extent not permitted by applicable law.
9. Defects and Complaints
9.1. If the gym or equipment is not in proper working order, report the defect without undue delay, ideally on the spot with a photo, to info@gymroom.cz or +420 732 425 971.
9.2. If the defect restricts your use, you are entitled to a reasonable discount. If it makes use impossible, you are entitled to a refund via the original payment method.
9.3. We will acknowledge receipt of your complaint by email and resolve it within 30 days at the latest. Details are governed by the complaints procedure.
9.4. You do not have rights arising from defective performance if the defect was caused by the client or their guests.
10. Out-of-Court Dispute Resolution
10.1. We handle complaints at info@gymroom.cz.
10.2. The competent body for the out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority, www.adr.coi.cz. Supervision over compliance with consumer protection obligations is carried out by the Czech Trade Inspection Authority, www.coi.cz.
11. Final Provisions
11.1. Each reservation and purchase is governed by the version of the terms and conditions in effect at the time of confirmation.
11.2. Changes to the terms regarding accounts, credits, and vouchers will be notified by GymRoom by email at least 14 days before taking effect. If you do not agree with the changes, you may cancel your account before that date.
11.3. Written form includes email communication.
11.4. If any provision is or becomes invalid, the remaining provisions remain valid.
11.5. These terms and conditions are effective from 18 October 2026.
Downloadable Forms
- Contract Withdrawal Form (PDF) – for withdrawing from the purchase of credits or vouchers pursuant to Article 4.6.
- Legal Guardian Consent (PDF) – for clients aged 15 to 17 pursuant to Article 2.2.
- Complaint Form (PDF) – for complaints under the branch's complaints procedure.
You can fill out the form directly in PDF or after printing, and send it to info@gymroom.cz.
Czech originals of the forms: withdrawal · legal guardian's consent · complaint.